Last Updated: November 1, 2025
At Whim Craftery, we want every visitor to feel happy, supported, and confident when interacting with our creative space. While we aim to make every experience smooth and delightful, here’s how we handle refunds and related requests.
1. General Refund Policy
Because of the nature of the content and services offered through Whim Craftery, all purchases are considered final unless stated otherwise.
However — we’re humans, not robots!
If something goes wrong or doesn’t feel right, please reach out. We’re always willing to review situations case-by-case and help however we can.
2. Situations We May Consider for a Refund
While refunds aren’t guaranteed, we may consider them in cases such as:
- Accidental duplicate purchases
- Clear errors on our end
If you believe you qualify, contact us within a reasonable timeframe with your details.
3. What We Cannot Refund
We generally cannot offer refunds for:
- Change of mind
- Situations outside our control
- Personal preference or subjective dissatisfaction
We’re always happy to assist, but not all situations fall within our policy.
4. Need Help? Just Ask!
If you’re unsure about something, have a concern, or believe there’s been a misunderstanding, don’t hesitate to contact us. We’re friendly, responsive, and always happy to help.